FAQ

Is there an App for WiFire Remote?

No, there is no app for WiFire Remote. However, you can make a website act just like an app. 

Instructions: 

 iPhone/iPad

 Android

‚ÄčOnce set-up, the icon will take you right to the website and, ‚Äčif already logged into WiFire Remote, will allow you to manage your fireplace. 

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Created On: Sunday, March 19, 2017
Last Updated On: Thursday, September 20, 2018
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How do I purchase a WiFire Remote?

WiFire Remote can be purchased at:

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Created On: Monday, December 26, 2016
Last Updated On: Thursday, September 20, 2018
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Is WiFire Remote available to purchase through Amazon?

Yes, WiFire Remote is avaialble on Amazon:

https://www.amazon.com/WIFire-Remote-Internet-Fireplace-Controller/dp/B07864118Z/ref=sr_1_1?ie=UTF8&qid=1519849110&sr=8-1&keywords=wifire+remote

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Created On: Wednesday, February 28, 2018
Last Updated On: Thursday, September 20, 2018
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Do I need a WiFire Remote for each fireplace?

Yes. A WiFire Remote controller is needed for each fireplace or stove. 

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Created On: Friday, February 24, 2017
Last Updated On: Sunday, March 5, 2017
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Can a homeowner install WiFire Remote?

Yes, we have included detailed instructions at www.wifireremote.com, ‘How It Works’, ‘Installation’. Please read through the instructions thoroughly before you begin the installation to familiarize yourself with the product and the process.  If for any reason, you would prefer the unit to be installed by a fireplace professional contact your local hearth dealer or to find a local dealer click on the “Shop” link and then “Find a Dealer”.

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Created On: Friday, February 24, 2017
Last Updated On: Saturday, December 30, 2017
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How do I find a Dealer to install my WiFire Remote?

Contact your local Hearth dealer or from the Home page click Shop, then Search Dealers to find a registered Dealer in your area.  

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Created On: Sunday, February 26, 2017
Last Updated On: Sunday, December 31, 2017

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Is there anyone I can talk to if I have any questions or run in to problems during the installation?

Yes. We have a helpdesk managed by an experienced fireplace professionals.

Phone number: 800-494-3473

Hours: Monday – Friday - 9am to 4pm Mountain time 

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Created On: Friday, February 24, 2017
Last Updated On: Thursday, September 20, 2018

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Who is Alpine Research LLC?

Alpine Research is a company based out of Little Deer Isle, Maine that was formed by two brothers; one a successful software engineer living in Maine, the other a retail fireplace shop owner in Colorado with over 20 years of experience in the fireplace industry. Given the increasing popularity of "smart-home automation" systems and the repeated requests for gas fireplace controls to be added to the long list of home amenities being controlled from a distance, the partners decided to see what it would take to provide a solution for this growing demand.

Working together with a talented team of hearth professionals, electronic design engineers and computer software engineers, Alpine Research has successfully developed the newest innovation in the hearth product controls market, the WiFireRemote. The WiFireRemote is a "Web Based Universal Dry Contact Millivolt/Low Volt Remote Control." WiFire Remote will allow millivolt-controlled appliances, such as gas fireplaces, gas stoves and pellet stoves, to be operated with a computer or smart device utilizing an internet connection.

Alpine Research's Colorado staff manages the WiFire Remote helpdesk – available to installers and home owners with questions regarding WiFire Remote.

Phone number: 800-494-3473

Hours: Monday – Friday - 9am to 4pm Mountain time 

 

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Created On: Friday, February 24, 2017
Last Updated On: Thursday, September 20, 2018
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How can I become a Dealer for WiFire Remote?

If you are Hearth retailer you can become a WiFire Remote dealer by completing an Application for Dealer Status.

Click on the Become a Dealer link at the top of the Home page, complete the application and submit. We will review your request and respond to you via the email address provided on the application. 

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Created On: Friday, February 24, 2017
Last Updated On: Sunday, March 5, 2017

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As a Dealer, am I allowed to sell WiFire Remote on the internet?

No.

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Created On: Friday, February 24, 2017
Last Updated On: Sunday, March 5, 2017

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