FAQ

What is WiFire Remote?

WiFire Remote is a web based universal dry contact millivolt/low-volt DC remote control. WiFire Remote will allow millivolt-controlled and single contact electronic ignition appliances, such as gas fireplaces and gas stoves, to be operated with a computer, tablet or smart device that has an internet or cell connection.

Posted In:

Created On: Monday, December 26, 2016
Last Updated On: Monday, March 6, 2017
3 found this helpful. Was it helpful to you?

Your feedback has been saved

An error occured while submitting your feedback

What are the features of WiFire Remote?

  • WiFire Remote can monitor and control a gas fireplace and gas stove from a smartphone, tablet or computer from anywhere in the world you can get to a browser.
  • WiFire Remote allows the user to monitor and set a temperature for the fireplace.
  • The WiFire Remote user can instantly see the room temperature from anywhere in world. This allows someone on holiday to check the temperature and turn the fireplace on or off as needed.
  • One fireplace or stove can be controlled by more than one smartphone, tablet or computer.
  • One smartphone can control more than one fireplace or stove.
  • Primary user can set up more than one user. 

Posted In:

Created On: Sunday, January 15, 2017
Last Updated On: Monday, March 6, 2017
1 found this helpful. Was it helpful to you?

Your feedback has been saved

An error occured while submitting your feedback

Can WiFire Remote control more than one fireplace?

 No. There needs to be a WiFire Remote unit installed in each fireplace. 

 

Posted In:

Created On: Friday, February 24, 2017
Last Updated On: Saturday, December 30, 2017
1 found this helpful. Was it helpful to you?

Your feedback has been saved

An error occured while submitting your feedback

Can I control more than one fireplace or stove from my WiFire Remote account?

Yes. A user can control as many gas stove/ fireplaces they desire, as long as a WiFire Remote is connected to each stove/fireplace.

Posted In:

Created On: Friday, February 24, 2017
Last Updated On: Sunday, December 31, 2017

Was it helpful to you?

Your feedback has been saved

An error occured while submitting your feedback

Is the User Name and Password I set up when I placed my order the same one I use when establishing the Primary User during installation?

When establishing the Primary User and password for your WiFire Remote during installation you may or may not choose to use the same information when setting up the customer account on WiFire Remote website. 

Posted In:

Created On: Friday, February 24, 2017
Last Updated On: Friday, February 8, 2019

Was it helpful to you?

Your feedback has been saved

An error occured while submitting your feedback

Does the initial setup have to be completed with a device that is connected to the internet via Wi-Fi?

Yes

Posted In:

Created On: Friday, February 24, 2017
Last Updated On: Sunday, February 26, 2017

Was it helpful to you?

Your feedback has been saved

An error occured while submitting your feedback

What if I have a problem before or after my WiFire Remote is installed?

Call the Helpdesk: The helpdesk is managed by experienced fireplace professionals. You can reach the helpdesk by calling: 800-494-3473 - Monday – Friday - 9am to 4pm Mountain time.

To manage the issue on line: After you have registered as a customer - Log on to shop.wifireremote.com, click on your email address at the top of the page, click on Support Request, Create Ticket. Your ticket will be reviewed by a member of the Alpine Research Helpdesk and you will receive a response within 4 hours.   You will be able to monitor the progress of the ticket and communicate with the helpdesk through this portal.

 

Posted In:

Created On: Friday, February 24, 2017
Last Updated On: Thursday, September 20, 2018

Was it helpful to you?

Your feedback has been saved

An error occured while submitting your feedback

How do I submit a Support Ticket?

To create a Support Ticket – Log on to the WiFire Remote website, click on your email address (top of the Home page), Click Support Request, complete ticket and submit. Your ticket will be reviewed by a member of the Alpine Research Helpdesk and you will receive a response within 4 hours.  You will be able to monitor the progress of the ticket and communicate with the helpdesk through this portal. 

Posted In:

Created On: Friday, February 24, 2017
Last Updated On: Sunday, March 5, 2017

Was it helpful to you?

Your feedback has been saved

An error occured while submitting your feedback

The Status Indicator LED on my WiFire Remote is no longer pulsating, or ‘breathing’ a blue-ish green color, it is now a blinking green. What do I do?

If the WiFire Remote is rapidly flashing green this is an indication that the device has lost its internet connection. So, first verify that there is indeed an internet connection.

If you do not have an internet connection the device will hold the last set point. If you do have internet connection, then reboot your router. If still blinking green reboot the WiFire Remote device by disconnecting and reconnecting power.   

Posted In:

Created On: Saturday, February 25, 2017
Last Updated On: Sunday, March 5, 2017
1 found this helpful. Was it helpful to you?

Your feedback has been saved

An error occured while submitting your feedback

Can you provide training to my fireplace staff to install WiFire Remote?

Yes. Once you become a Dealer, feel free to contact us and we can discuss training options available. 

Phone number: 800-494-3473

Hours: Monday – Friday - 9am to 4pm Mountain time 

Posted In:

Created On: Friday, February 24, 2017
Last Updated On: Thursday, September 20, 2018

Was it helpful to you?

Your feedback has been saved

An error occured while submitting your feedback