FAQ

What are the components of WiFire Remote?

There are 3 components to WiFire Remote

  1. The Client (Smartphone, Tablet, or Computer (running in a browser).
  2. The Cloud (Where all user data, settings and configurations reside).
  3. The Controller (A small micro-computer control unit installed in each fireplace).

 

The Client (Smartphone, Tablet, or Computer) 

  • Runs on any popular browser (Safari, Chrome, etc.)
  • Needs only a cell phone or Wi-Fi connection to work
  • Password protected.
  • Can control any number of fireplaces.
  • Reports status of the fireplace.
  • Smartphone is connected to the Cloud and sends and receives information from the Cloud.

 

The Cloud (Where all user data, settings and configurations reside)

  • Within the Cloud resides our Server Software that connects to all WiFire Remote smartphone, tablet and computer applications.
  • It logs all transactions; useful for the help desk
  • It runs diagnostics to check the health of the components.
  • It knows the temperature of all fireplace rooms.
  • It receives commands from the smartphone user.
  • It passes the commands into the fireplace.
  • It sends status of the fireplace to the user.

 

The Controller (A small micro-computer control unit installed in each fireplace).

  • Located in the fireplace
  • Plugs into a 120VAC wall receptacle.
  • Utilizes remote Temperature probe
  • Connects to the Cloud via the home Wi-Fi network.
  • Contains a microcomputer with our software.
  • Contains a micro thermostat to read ambient temperature to prevent overheating.
  • Sends the temperature to the Cloud every few seconds. 
  • Receives either ‘ON’ or ‘OFF’ command from the WiFire Cloud.

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Created On: Monday, February 27, 2017
Last Updated On: Sunday, March 5, 2017
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What is included when I purchase a WiFire Remote unit?

In addition to the WiFire Remote unit, you will receive a power adapter, room temperature sensor, Wi-Fi antenna, and dry contact lead wire. For more information regarding these items, go to the Home page, “How it Works” and then “Becoming Familiar”. 

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Created On: Friday, February 24, 2017
Last Updated On: Saturday, December 30, 2017

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Can more than one smartphone, tablet or computer control my fireplace(s) or stove(s)?

Yes. The User can have 1 or more devices registered to control your fireplace(s)or stove(s). Once the primary user is set up they access their fireplace or stove using a browser, like Chrome or Firefox. The primary user may allow other users access as well. 

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Created On: Friday, February 24, 2017
Last Updated On: Sunday, February 26, 2017

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Can I control my fireplace/stove with the device without internet connection?

Yes, there is an on/off/internet slide switch on the WiFireRemote unit for auxiliary control.

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Created On: Friday, February 24, 2017
Last Updated On: Sunday, February 26, 2017
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How do I determine which network is the one to connect WiFire Remote to?

The home owner will have to provide the name of the wireless network and the password for the network. If he does not want to share his password with the installer, he will need to be present at installation to personally enter his or her password.

Note: Wireless routers come with a factory set network name (SSID) and password it can be found on the underside of the router.

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Created On: Saturday, February 25, 2017
Last Updated On: Sunday, March 5, 2017

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If I hook up WiFire Remote to my stove/fireplace and it already has a remote - can I use both?

No. It is never a good idea to have 2 different controls on the same heating unit. 

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Created On: Friday, February 24, 2017
Last Updated On: Monday, March 6, 2017

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Do I need to give the installer my router password?

No. If you do not want to give the Installer your Wi-Fi password the homeowner should be at home at the time of the installation to enter their password during the initial set-up.

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Created On: Friday, February 24, 2017
Last Updated On: Sunday, February 26, 2017

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What if I lose internet connection at my house while I am controlling my heating unit with WiFire Remote?

 WiFire Remote will continue to keep the house at the last programmed temperature setting.

 

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Created On: Friday, February 24, 2017
Last Updated On: Sunday, March 5, 2017
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How do I change my password on my WiFire Remote website account?

To change the password for your WiFireRemote website account – log on to the website using your current password, click on Shop, click on your email address (top of the page), click on Change Password.

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Created On: Friday, February 24, 2017
Last Updated On: Sunday, March 5, 2017

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How do I train my installers?

We suggest you purchase a WiFire Remote and after reviewing the installation materials we have provided on the website, that you install the product in a fireplace at your shop. If you have any questions feel free to call our helpdesk:

Phone number: 800-494-3473

Hours: Monday – Friday - 9am to 4pm Mountain time

Alpine Research can also provide training – once you become a Dealer, feel free to contact us and we can discuss training options available.

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Created On: Saturday, February 25, 2017
Last Updated On: Thursday, September 20, 2018

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