FAQ

Are there any safety features in WiFire Remote?

Yes.  We have built WiFire Remote with the following safety features:

  • WiFire Remote is tested and listed to C22.2 NO. 3-M1988 (R2014) Standards.
    • UL 372 Equivalent
  • Conforms to EMC testing.
    • FCC Part 15:2010
    • ICES-003, Issue5, August 2012
  • Other safety features include:
    • Over-temp sensor causing device to shut down if threat of overheating
    • Primary User maintains other user permissions
    • Device is password protected

The homeowner should insure that the existing fireplace or stove is in safe operating condition before attempting to operate from a remote source.

 WiFire Remote is just like a thermostat and requests heat from stove or fireplace.

 Alpine Research recommends that the WiFire Remote be used exclusively on heating appliances.

Posted In:

Created On: Thursday, January 12, 2017
Last Updated On: Monday, March 6, 2017
1 found this helpful. Was it helpful to you?

Your feedback has been saved

An error occured while submitting your feedback

Will WiFire Remote work on my pellet stove?

Yes, if your pellet stove has a provision for a manual switch. Most pellet models that have a provision for a thermostat hookup.

Posted In:

Created On: Saturday, February 25, 2017
Last Updated On: Sunday, March 5, 2017
1 found this helpful. Was it helpful to you?

Your feedback has been saved

An error occured while submitting your feedback

Can WiFire Remote tell me the temperature of the room my fireplace or stove is in?

Yes. The unit is installed with a temperature probe that continually reads the room temperature and sends this information to the Cloud to be available to the user when requested.  

Posted In:

Created On: Friday, February 24, 2017
Last Updated On: Sunday, March 5, 2017

Was it helpful to you?

Your feedback has been saved

An error occured while submitting your feedback

Do I need a Wi-Fi signal to control WiFire Remote?

No. WiFire Remote will run on both cell phone or Wi-Fi connection. 

Posted In:

Created On: Friday, February 24, 2017
Last Updated On: Sunday, March 5, 2017

Was it helpful to you?

Your feedback has been saved

An error occured while submitting your feedback

Can I add or delete individuals to control my fireplace(s) or stove(s)?

Yes. Once the Primary user is set up they can add or delete anyone to control the fireplace(s). 

Posted In:

Created On: Friday, February 24, 2017
Last Updated On: Sunday, March 5, 2017

Was it helpful to you?

Your feedback has been saved

An error occured while submitting your feedback

Do I need to give the installer my email password?

No. If you do not want to give the Installer your email password. However, you need to be at home or on the phone with the installer.

Posted In:

Created On: Friday, February 24, 2017
Last Updated On: Sunday, March 5, 2017

Was it helpful to you?

Your feedback has been saved

An error occured while submitting your feedback

What do you mean by Primary User?

The Primary User is the initial person set up on the WiFireRemote account. They are the person who will be able to add and delete users and administer permission to other users to run the WiFireRemote. The primary user can also retract the permission to run any particular fireplace.

Posted In:

Created On: Friday, February 24, 2017
Last Updated On: Sunday, February 26, 2017

Was it helpful to you?

Your feedback has been saved

An error occured while submitting your feedback

Where should I position WiFire Remote inside of the fireplace cavity?

WiFire Remote is typically located just inside the access door of the fireplace where the other controls reside. This allows WiFire Remote to be out of view, reside in the coolest part of the fireplace cavity and provide convenient access to the Mode Switch.

Some installations may be easier if WiFire Remote is mounted on the wall and the control wires are run to the stove/fireplace. In this manner, it may be easier turn the fireplace off and on using the manual control switch.

Posted In:

Created On: Saturday, February 25, 2017
Last Updated On: Sunday, March 5, 2017

Was it helpful to you?

Your feedback has been saved

An error occured while submitting your feedback

How can I manage my orders?

To manage your order – Log on to the WiFire Remote website, click on Shop, click on your email address (top of the page), click Orders.

Posted In:

Created On: Friday, February 24, 2017
Last Updated On: Sunday, March 5, 2017

Was it helpful to you?

Your feedback has been saved

An error occured while submitting your feedback

How do I submit a comment to Alpine Research?

To send comments to Alpine Research (product reviews, website suggestions, etc.) – Log on to the WiFireRemote website, click on Shop (top of the page), click on your email address, click My Product Reviews, complete and submit. 

 If you have questions regarding your WiFireRemote unit or installation, either:

Submit a Support Request - Log on to the WiFireRemote website, click on My WiFireRemote (top of the Home page), Click Support Request, complete ticket and submit. Your ticket will be reviewed by a member of the Alpine Research Helpdesk and you will receive a response within 4 hours.   You will be able to monitor the progress of the ticket and communicate with the helpdesk through this portal.

Or contact the Helpdesk: 

Phone number: 800-494-3473

Hours: Monday – Friday - 9am to 4pm Mountain time 

Posted In:

Created On: Friday, February 24, 2017
Last Updated On: Thursday, September 20, 2018

Was it helpful to you?

Your feedback has been saved

An error occured while submitting your feedback