FAQ

Do you provide a longer temperature probes than the 1 meter standard probe?

Yes, we offer several different length temperature probes. Click on "Shop" at the top of the Home page to see our selection. 

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Created On: Friday, February 24, 2017
Last Updated On: Sunday, December 31, 2017
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What happens if I experience a power failure at my house?

The stove/fireplace will shut off. When power is restored WiFire Remote will reconnect to the internet and resume operation.

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Created On: Saturday, February 25, 2017
Last Updated On: Sunday, March 5, 2017

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I have multiple houses that I want to register on the WiFire Remote site, can I have more than one address?

Yes. You can register one or more addresses on the WiFire Remote website account.

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Created On: Friday, February 24, 2017
Last Updated On: Sunday, March 5, 2017

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When using WiFire Remote what prevents my fireplace from overheating?

We have designed the WiFire Remote to include a micro thermostat which will turn off the fireplace or stove if the device temperature exceeds 135˚. There are two safety features that prevent the fireplace from overheating.  The software programing will shut the unit down if it reaches 135˚ and, if that fails an electronic feature will shut the fireplace down if it detects 140˚.

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Created On: Friday, February 24, 2017
Last Updated On: Sunday, March 5, 2017

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What if I do not have an electrical outlet close to my fireplace?

WifireRemote can be located up to 25 feet away for millivolt (standing pilot), stove/fireplace. Longer runs on electronic ignitions are possible. Contact the Helpdesk for more information.

 

Phone number: 844-394-3473

 

Hours: Monday – Friday - 9am to 4pm Mountain time 

 

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Created On: Friday, February 24, 2017
Last Updated On: Sunday, March 5, 2017

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Does WiFire Remote have to be positioned inside of the fireplace cavity?

No, it can be placed inside the fireplace or anywhere within 25 feet (wire length) from the stove or fireplace. See the installation materials provided on the website for full details or call our Helpdesk:

 

Phone number: 844-394-3473

 

Hours: Monday – Friday - 9am to 4pm Mountain time 

 

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Created On: Saturday, February 25, 2017
Last Updated On: Sunday, March 5, 2017

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During the Installation process, I am asked to enter my ‘Barcode’, is this the same as the Serial Number I find on the bottom of my WiFire Remote?

Yes.

 

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Created On: Saturday, February 25, 2017
Last Updated On: Sunday, March 5, 2017

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While setting up WiFire Remote I get the message “barcode is not valid’ what do I do?

Check the barcode and make sure that it is entered properly, if problem persists call the help desk:

Phone number: 800-494-3473

Hours: Monday – Friday - 9am to 4pm Mountain time 

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Created On: Friday, February 24, 2017
Last Updated On: Thursday, September 20, 2018

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Will WiFire Remote work on my electronic ignition fireplace?

It depends. Yes, if your electronic ignition fireplace has a manual switch. No, if your fireplace does not have a manual switch.

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Created On: Friday, February 24, 2017
Last Updated On: Monday, March 6, 2017
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What is meant by ‘Listening Mode’?

During installation and when power is first applied to the WiFire Remote the center led rapidly flashes dark blue. This is Listening Mode. It means WiFire Remote is waiting for you to connect to it from a computer/tablet/phone and provide the name and password of your wireless router.

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Created On: Saturday, February 25, 2017
Last Updated On: Sunday, March 5, 2017

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